With competition to recruit and retain talented employees increasing daily, strong talent retention strategies are critical. That, together with its goal to develop a more diverse workforce, led HSBC India to introduce the Flexible Work Arrangements (FWA) program in 2008. Since the program’s inception, an estimated 10% of HSBC India’s employees have used FWA, and the bank has succeeded in retaining approximately 4% of the employees who had resigned or expressed intention to resign by offering them the option to participate in the FWA program.
An excerpt from this practice was published in 2011 in 2010 India Benchmarking Report.
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