Adopt Employee-Centered Scheduling Practices
Frontline work schedules are often either very rigid (manufacturing) or very inconsistent (retail and hospitality), and commonly include early-morning, late-night, and weekend hours. These circumstances make it difficult for employees to arrange childcare and health care and manage other life responsibilities, especially when they come up unexpectedly. Just-in-time scheduling systems and punitive point systems add to the stress employees feel. Managers, too, often have little flexibility to address issues with employee schedules in an empathic and effective manner.