Moments That Matter

Skills Training and Scenario-Based Card
Audio for Frontline Managers


In the audio-only version of this skills series we’ll be talking about skills for frontline managers that are directly connected to the Moments that Matter scenarios, and they are good leadership (and just basic human) skills to have in general. Take what works for you and leave the rest!

In the audio-only version of this scenario-based cards we’ll go through each scenario and provide insights, tips, and recommended actions so you can start building confidence and the capability to navigate sticky topics.

These are the skills to fill your toolbox with. When you’re ready, you can start to practice. Over time you may master them. Today, we invite you to explore and learn more.