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Leading with empathy: Knowledge Burst

1 min read

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Executive summary

Empathy improves attraction, productivity, and engagement in the workplace. It’s a key future of work skill for building an inclusive culture and one that all managers can learn, practice, and refine. By the end of this Knowledge Burst, you will learn the importance of empathy and be able to utilize empathic communication skills to help your organization become a more equitable and inclusive workplace.

In this 10-minute Knowledge Burst, you will:

  • Recognize what empathy is and how it differs from sympathy and compassion.
  • Understand the business benefits of empathy.
  • Follow real-life scenarios to help you put empathy into practice in your workplace.

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