Beyond Troubleshooting: Conversation Skills for Frontline Managers

No matter where you work, the people you work with matter. This is especially true for frontline workers who often need each other to solve problems in real time. 

Catalyst, in partnership with Accenture, shines a spotlight on the important role frontline managers have on the overall culture of the frontline workplace in Team Dynamics on the Front Line: How Managers and Organizations Impact This Overlooked Key to Retention (Report).

This research demonstrates the importance of investing in team-building and cultivating strong interpersonal skills among all employees, particularly frontline managers. With the right training, frontline managers can foster a positive workplace by creating a safe space for dialogue, showing they value employees’ experiences, and building connection and trust. In doing so, they have the ability to boost morale and retention and reduce burnout. 

Whether you are in human resources, learning and development, or in a frontline executive role,  we encourage you to leverage this poster and infographic with frontline managers and employees to set them up for success.