Moments That Matter - Training resources
Executive summary
This page contains resources for the person or team who is coordinating the rollout of Moments That Matter Training in your organization. It provides you with all the materials and content you need to smoothly launch the training experience.
Moments That Matter Training is a 4-hour workshop that guides frontline managers through realistic, context-specific workplace scenarios in a role-play-based learning. Participants build and practice skills to respond to employee situations in ways that drive empathy and impact.