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Moments That Matter - Trainer resources

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Executive summary

This page contains resources for trainers/facilitators who have completed the Moments That Matter Train-the-Trainer workshop and are now ready to lead Moments That Matter Training within their organization. It provides you with all the materials and content you need to smoothly launch the training experience.

 

Moments That Matter Training is a 4-hour workshop that guides frontline managers through realistic, context-specific workplace scenarios in a role-play-based learning. Participants build and practice skills to respond to employee situations in ways that drive empathy and impact.

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