Moments That Matter - Train the trainer resources
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Executive summary
This page contains resources for the person or team who is coordinating the rollout of Moments That Matter Train-the-Trainer (TTT) workshop in your organization. It provides you with all the materials and content you need to smoothly launch the TTT experience.
In this 7-hour session, up to 15 of your organization’s trainers, facilitators, or other chosen leaders will learn how to facilitate Moments That Matter Training. First, they will experience the Training as if they were frontline manager participants. Then, they will go over process specifics including design principles and teach-backs. Last, they will discuss the art of facilitation, including fostering psychological safety and authenticity.
Moments That Matter Training guides frontline managers through realistic, context-specific workplace scenarios in a role-play-based learning. Participants build and practice skills to respond to employee situations in ways that drive empathy and impact.