Moments That Matter: Responding to attitudes, beliefs, and questions about the changing inclusion landscape

You’re a culture change leader. You may have a formal role in leading organizational culture in the Human Resources function or on an inclusion team. Or, your role in shaping organizational culture may be more informal, but just as important, as a team leader. Your actions and words play an important part in creating an environment where everyone can contribute and thrive at work. As organizations are making changes to their policies, practices, and general approach to efforts that historically fell under the umbrella of “diversity, equity, and inclusion,” you may hear comments from employees who support or oppose these changes, and it’s important to address their concerns openly and honestly. These conversations can be tricky — the scenarios that follow provide concrete ways you can approach these situations with curiosity and intention.