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Leading with empathy: Knowledge Burst

10 min. read

| Updated ; first published

Executive summary

Empathy improves productivity and engagement in the workplace. It’s also a key skill now and in the future of work that everyone can learn, practice, and refine. Learn the importance of empathy to help your organization become a more inclusive workplace.

In this Knowledge Burst you will:

  • Learn what empathy is — and is not.
  • Understand the business benefits of empathy.
  • Start to put empathy into practice.

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