With competition to recruit and retain talented employees increasing daily, strong talent retention strategies are critical. That, together with its goal to develop a more diverse workforce, led HSBC India to introduce the Flexible Work Arrangements (FWA) program in 2008. Since the program’s inception, an estimated 10% of HSBC India’s employees have used FWA, and the bank has succeeded in retaining approximately 4% of the employees who had resigned or expressed intention to resign by offering them the option to participate in the FWA program.