Words are powerful. Even with the best intentions, our immediate reactions during tough conversations can sometimes be dismissive, offensive, or unproductive, undermining inclusive dialogue. It’s important to use words that demonstrate understanding, partnership, and a commitment to continued communication. Respond with heart by staying engaged and open when discussing difficult topics, which helps to resolve conflicts and work collaboratively across differences.
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How to cite this product: Catalyst. Flip the Script: Respond With Heart, Not Harm, in Tough Conversations. New York: Catalyst, November 28, 2018.