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Flip the Script: Create Connections, Not Conflict, in Tough Conversations

Words are powerful. Even with the best intentions, we can say or do things that shut down dialogue before it gets started. It’s especially easy to do this when the topic is sensitive, controversial, or provocative. But we need to have these tough conversations to understand and bridge differences and successfully collaborate in teams. Create opportunities for connections by using words that invite different perspectives and help people feel heard and valued.

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How to cite this product: Catalyst. Flip the Script: Create Connections, Not Conflict, in Tough Conversations. New York: Catalyst, November 28, 2018.