Director Profile

Carol Poulsen ICD.D

Executive Vice President and Chief Information Officer The Co-operators Group Ltd

Board Value Proposition: 

Senior executive with breadth of experience across banking, insurance, technology, sales, and consulting. A strategic thinker and change agent with the ability to execute, and an experienced board member on both corporate and provincial agency boards.


  • Major contributor to the development of The Co-operators’ four-year business strategy.
  • Contributed to group-level strategy council, as well as the creation and execution of strategic planning framework for RBC technology and operations, leading to the alignment of business strategies.

Operational Risk Management and Governance

  • Created and delivered RBC technology’s first operational risk framework, significantly decreasing risk exposure and simplifying the risk-assessment process.
  • Created and successfully deployed enterprise technology governance framework across RBC’s markets, permitting greater rigor in investment decisions.
  • Created and delivered a risk-based Enterprise IT Security function at The Co-operators, allowing strategic investment decisions.

Mergers and Acquisitions and Organizational Transformation

  • Aligned five separate teams into one enterprise technology team within six months of onboarding as CIO of The Co-operators.
  • Transformed a group of IT best practices to a series of centers of excellence, proving value of service and leading to significant voluntary business uptake at RBC.
  • During merger of TD Bank/Canada Trust, successfully created the first single team to manage seamless rollout of the technology of all Retail and Wealth Distribution points.
  • Reduced The Co-operators’ IT Enterprise expenses year over year, through strategic approaches, consolidation/contract negotiation, and an over 40% reduction of data center costs.
  • Scaled a RBC global resource center for IT and business process offshoring, gaining an average of 74% leverage and 49% savings. 

Industry Experience: 

  • Banks
  • Diversified Financials
  • Other Diversified Financial Services
  • Insurance
  • Life & Health Insurance
  • Multi-line Insurance
  • Property And Casualty Insurance
  • Software & Services
  • Data Processing & Outsourced Services
  • IT Consulting & Other Services

International Experience: 

  • India
  • United Kingdom
  • United States

Board Experience:

Corporate Boards:

Allianz Global Assistance (Canada) 2015 to Present
Echelon Financial Holdings 2014 to Present
Governance Committee
Investment Committee
Coseco Insurance 2012 to 2015
HB Insurance 2012 to 2015

Additional Boards:

Cancer Care Ontario 2015 to Present
Vice-Chair, IM/IT Committee
Gating Committee
Procurement Committee


The Co-operators Group Ltd 2011 to Present
Executive Vice President and Chief Information Officer
Royal Bank of Canada 2008 to 2011
Senior Vice President, Group Architecture, IT Strategy, Applied Innovation, and IT Operational Risk
TD Bank Financial Group 2000 to 2008
Vice President, Enterprise Technology Solutions
Vice President, Future Technology and Delivery Solutions
CGI / Teleglobe Insurance Systems 1993 to 2000
Vice President, Sales and Consulting Services, Public Sector
Vice President, Large Account Management, Insurance Sector
Vice President, Insurance Technology Services, Insurance Sector
Director, Insurance Technology Services
Allstate Insurance Company of Canada 1982 to 1989
Various back office operations management positions


ICD.D, Institute of Corporate Directors, 2014
TD Bank / Ivey Business School Leadership Academy, Richard Ivey School of Business, 2006
Ivey Leadership Program, Richard Ivy School of Business, 2004
Computer Science, Seneca College, 1989
BA (Hons. Eng. Lit. and Pol. Sci.), York University, 1982